Vikas Pumps-Service & Support

The Company's service policy is aimed at ensuring proper and timely services to its customers across the country. It is committed to achieving complete customer satisfaction with excellence in service quality and support. The quality of service and service accessibility are steadily improving with the setting up of new branches and service centers thanks to the growth strategies being adopted by the company from time to time.

To achieve above service objectives, as on 30th July 2016, company has dealing with any customer complaints effectively within the stipulated time frame. Proper training is given to Service Engineers at service centers to handle various models of "Vikas" brand pumps  with focus on customer care. The service centers maintain essential stock of all critical spare parts to meet any spares requirements.

The quality of and service accessibility is steadily improving with setting up of new branches and service centers thanks to the growth strategies being adopted by the company from time to time.

 Quality Policy

 Shakti Pumps (India) Ltd. is committed to achieve total customer satisfaction by, manufacturing high quality pumps with global bench mark meeting customer expectations, providing timely supply and excellent services to our customers through team work and continual improvement. We are also committed to the environment protection, health, safety and welfare of our employees, and meeting expectations of other interested parties including the society.

We shall strive to maintain high degree of goodwill and brand image to emerge as a market leader in domestic as well as in international market. In this context, Shakti Pumps (India) Ltd. shall endeavour to...

  • Act within the framework of an Integrated Management System which consists of ISO 9001:2008 Quality Management Systems, Manufacture high quality products, Prevent pollution and injury or ill health and seek improvement in the efficient use of natural resources.
  • Adhere to all applicable statutory or regulatory and other requirements related to product, environment, health, safety and employee welfare.
  • Engage itself in the steady improvement in its quality, environment, health, safety and social performance and we shall motivate our self as well as our employees to achieve this goal.
  • Engage in ongoing training & motivation of its employees to pay attention to product quality, health, safety, environment and social responsibility.

We shall make this policy available to all interested parties and implement it through a frame work of objectives. This policy is applicable to all our existing and future activities in India and abroad. We shall Review the policy as required.

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